Returns

Start a return

Returns are requested through your account. Sign in with the email address used at checkout, open the relevant order, and select the items you wish to return. You will see the estimated refund before you submit, and you will receive return instructions by email once your request is approved.

No password required. A six digit verification code will be sent to your inbox.

Return conditions

All items must be returned new, unworn, and unwashed, with all original packaging and tags attached, within 30 days of order receipt. Items returned in a condition that does not meet these requirements will not be accepted and will be sent back to the customer.

Gift cards and any item marked final sale at checkout are not eligible for return or exchange. Items that fall outside the return window will show as ineligible in your account. Trophy Wife Atelier reserves the right to decline any return at our discretion.

Return shipping costs

The customer is responsible for the cost of return shipping. A restocking fee of $10 applies to all returns and will be deducted from your refund. Original shipping fees paid at checkout are non-refundable.

Return shipping and the restocking fee are waived where an item has arrived faulty, damaged, or incorrect.

Refunds

Once your return arrives with us, our team will check that the item is in its original condition. This process typically takes 5 to 7 business days.

Once your return is accepted, a refund will be issued to the original payment method, less the $10 restocking fee and any original shipping charges. Funds can take 5 to 10 business days to appear in your account depending on your bank or card issuer.

Exchanges

Exchanges are available for a different size in the same item, subject to availability. Request a return through your account and place a new order for the size you require. No restocking fee applies where an exchange order is placed within the return window.

Cancellations

Orders that have not yet shipped can be cancelled from your account. Sign in, open the order, and select cancel. Once an order has been dispatched it can no longer be cancelled and should be returned instead.

Faulty or incorrect items

If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of delivery, including your order number and a photograph of the item where possible. We will arrange a replacement or issue a full refund, including original shipping, at no cost to you.